Service Level Agreement (SLA)

We target 99.9% monthly uptime for the VeloxaHost control plane and API, measured per calendar month, excluding scheduled maintenance announced in advance and events outside our reasonable control.

Downtime caused by factors outside our control (including internet or carrier issues, force majeure, your misconfiguration, third-party services, or abuse) does not count against the uptime target.

If we fall below the target in a given month, you may be eligible for service credits as described in your plan or order. Credits are your exclusive remedy for SLA failures unless otherwise required by law.

Support channels and response expectations are described in your plan or in-product documentation.

[email protected]